Hardware and software support

NewStore Associate App - iOS compatibility

NewStore supports the current and one previous version of iOS for all NewStore applications. In general, NewStore recommends updating the iOS version within 3 months of its release.

NewStore only provides support for the latest app version released. For details on NewStore Associate App release versions, see the release notes .

For an optimal experience with the app, we recommend upgrading to iOS 17.

Important

Currently, NewStore supports NewStore Associate App v.1.31.0 or later versions only on iOS 15 and later.

You cannot download or install this or later versions of the app on devices that are running on iOS 14 or earlier iOS versions.

NewStore Omnichannel Manager - Browser compatibility

NewStore recommends using NewStore Omnichannel Manager on Google Chrome for an optimal user experience. If Google Chrome is not available, NewStore Omnichannel Manager can also be used on Safari, but some features may not work as expected.

Hardware support

Here's a list of hardware that is supported on NewStore Associate App and NewStore Fulfillment App. This list is reviewed and updated within 3 months after each annual Apple Presentation, where new devices are presented. NewStore supports the newest devices, up to the third last generation from the current version.

Supported mobile devices

Mobile devices
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 14
iPhone 13 Pro Max
iPhone 13 Mini
iPhone 13 Plus
iPhone 13
iPhone SE (3rd Gen)
iPhone 12 Pro Max
iPhone 12 Mini
iPhone 12
iPhone SE (2nd Gen)
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPad
iPod

Supported hardware

Hardware type	Recommended hardware compatible with NewStore feature/product
Payment devices for use with Adyen	These devices are compatible with the Adyen Terminal API. Mobile devices Adyen AMS1 Verifone e285p Verifone e280 Castles S1E or S1EL (with extended battery) Important The AMS1, Castles S1E, and S1EL devices do not support all payment methods provided by Adyen. Work with Adyen to determine which payment terminals are required for the regions you operate in. See Payment devices supported by region . Counter-top devices Verifone P400Plus Portable devices Verifone V400m
Bluetooth-enabled barcode scanners	Associate App can use any Bluetooth barcode scanner that supports BLE mode. NewStore has tested the following models. We recommend that you validate any makes or models of Bluetooth barcode scanners that are not listed here before purchase. note Ensure that the scanner is enabled for BLE mode so that it can be discovered by the app via Settings. The steps to enable BLE mode varies by make and model. Star BSH-HR2081BT Unitech MS912+ Eyoyo EY-023 NETUM C750
Scannable barcodes	QR Code Databar DataMatrix Databar Expanded EAN8 EAN13 Code 128 Interleaved 2 of 5 PDF417 Code 93 Code 39 UPC-E UPC-A
Cash drawers	APG cash drawer models with NetPRO Ethernet interface version 480A or 490A, such as the APG Series E3000, APG Series 4000, APG Series 100, and APG SL3000. Important NewStore supports only the 480A and 490A NetPRO interface versions. Ensure that the model of drawer used matches either of these two versions. On certain models, an audible alert may occur when the drawer remains open. NewStore Associate App always prompts the user to close the drawer to complete a cash drawer-related transaction. You can also use non-APG cash drawers via NewStore Associate App that are not integrated with NewStore. See Managing cash in the store .

Supported printers

At NewStore, we ensure that we test multiple Star and Zebra models. However, we recommend validating any printer models not specifically mentioned in this table.

Recommended/Supported printer models	Printer type
Star Micronics models that support a LAN/WiFi integration including TSP100 series, TSP800 series and mC-Print series.	Receipt printers Shipping label printers
Zebra models that support a LAN/WiFi integration via PrintPost including the ZD Series and ZQ Series printers.	Receipt printers Shipping label printers Hang tags or barcode printers
AirPrint compatible printers	Documents
Epson FP-81II RT Epson FP-90II RT	Fiscal printers in Italy
Posnet Thermal HD Online Posnet Thermal XL2 Online	Fiscal printers in Poland

note

For more information on fiscal printers, see Hardware fiscalization requirements .

Payment device compatibility

See the following sections for compatibility of payment devices with hardware supported by NewStore.

Mobile devices that support Tap to Pay on iPhone

Mobile devices	Release year	Tap to Pay on iPhone
iPhone 14 Pro	2022	✅
iPhone 14 Pro Max	2022	✅
iPhone 14	2022	✅
iPhone 13 Pro Max	2021	✅
iPhone 13 Mini	2021	✅
iPhone 13 Plus	2021	✅
iPhone 13	2021	✅
iPhone SE (3rd Gen)	2021	✅
iPhone 12 Pro Max	2020	✅
iPhone 12 Mini	2020	✅
iPhone SE (2nd Gen)	2020	✅
iPhone 11 Pro Max	2019	✅
iPhone 11 Pro	2019	✅
iPhone 11	2019	✅
iPhone XS	2018	✅
iPhone XR	2018	✅
iPhone X	2017	❌
iPhone 8 Plus	2017	❌
iPhone 8	2017	❌
iPad	-	❌
iPod	-	❌

Payment devices supported by region

Payment devices	US	Canada	Europe	APAC
Tap to Pay on iPhone	✅	❌	❌	❌
Adyen AMS1	✅	✅	✅ *	✅ **
Verifone e285(p)	✅	✅	✅	✅
Verifone e280	✅	✅	✅	✅
Castles S1E/S1EL	✅	✅	✅ *	✅ **
Verifone P400Plus	✅	✅	✅	✅
Verifone V400M	✅	✅	✅	✅

^* Available in the EU and UK

^** Only available in Singapore, Hong Kong, and Malaysia. Unavailable in Australia, New Zealand and Japan.