Skip to main content

Monitoring stock levels

To check availability for a product across locations in your business:

  1. Go to Catalog > Stock Levels.
  2. Type the product SKU or the name of the product, in the search bar and press Enter. The Location and ATP columns display the stock levels across your stores and distribution centers.

Based on inventory transactions such as receiving inventory, transfers, adjustments, or customer returns, NewStore updates the ATP for such items in the store.

To sort the products in the search results by a column, click the column header. Specify additional criteria to sort by a size, color, location, price range, on hand stock, safety stock, ATP quantity, item reservations and allocations. Each header you click is added to the current filter as filter criterion.


The stock levels page does not differentiate the products based on stores and locales and displays data from the most recent import. It means that the stock levels can have data from different stores and locales.

Stock column descriptions

  • Product name: The name of the product.

  • Product ID: The product ID of the item. If the product ID is the same as the SKU in your business, you'll see the same identifier in both fields. This field is not displayed in the Stock Levels page and not included in the export, if it is not configured for display for your business.

    Technical configuration
    The following section involves working with technical configurations and APIs. Contact your IT support team for more information.

    To add the product ID to the export, see Displaying product ID .

  • SKU: The identifier of the product.

  • Size: The size of the product.

  • Color: The main color of the product.

  • Price: The price of the product.

  • Location: The ID of the location that sells this product.

  • In Stock: The stock. This is the quantity of the item that was available for sale at the location, on the date and time of the last inventory sync displayed in Last Stock Import.

  • Reserved: The quantity of this item that is reserved for delivery, at the location.

  • Allocated: The number of allocations on this item at the location. After a mispick, the quantity allocated to the mispicked items is reduced from the number of allocations displayed.

  • Safety Stock: The quantity of this item that is not included in the ATP and is set aside at the location as a buffer, to avoid overselling. After a mispick, values for both the In Stock column and the safety stock level that was set remain unchanged.

  • Current ATP: The real-time quantity that is available at the location, to be routed for fulfillment. This number is calculated by subtracting the sum of all reservations, allocations, and safety stock quantity from the stock. After a mispick, this is set to 0 till the next stock update.

  • Future ATP: The quantity of this item that will be available at the location on a specified future date. The value of this column is based on future inventory for the item at the fulfillment location. When setting up pre-orders for your business, use future inventory to determine the number of products that can be sold as pre-orders before the product becomes available for sale. See Managing pre-orders .

  • Future Availability Date: The date when the quantity of items specified in Future ATP will be available for delivery at the fulfillment location.

  • Total ATP: The total quantity of items available, including both real-time (specified in Current ATP) and in the future (specified in Future ATP).


    If the Total ATP is 0 and the In Stock value is greater than 0, then the fulfillment location is disabled for order fulfillment.

  • Last Stock Import: The date and time when the last stock import was performed.


    If NewStore is inventory master in the store, this column displays -. If the store switches from using an ERP as inventory master to using NewStore, the date and time is removed after ATP is updated for the product. For more information on how stock on hand and ATP are updated when NewStore is inventory master, see Choosing your inventory master .

  • Last Mispick: The last time this item was mispicked. Provide a date range to see the products that were mispicked within the specified duration. The status of a mispick is updated and - is displayed in the following cases:

    • After a cycle count inventory operation

    • When stock on hand for the product is updated in the store


      When NewStore is inventory master, stock on hand is updated based on inventory operations in the store. When an ERP is inventory master, stock on hand is updated when stock is imported into the store or DC.

Monitoring stock for mispicked items

The Catalog > Mispicked Stock page displays products that were mispicked via NewStore Fulfillment App. Provide a date range to see if the product was mispicked within the specified duration.

After a mispick, values change in the following way:

  • Safety Stock and In Stock: The values set for both these columns for the specified location remain unchanged.

  • ATP: Set to 0 till the next stock update.

    Stock updates like the following transactions in the store will update the ATP for the mispicked items:

    • Receiving transactions, transfers, and adjustments in inventory
    • Customer returns
  • Allocated: The quantity allocated to the mispicked items is reduced.

Managing safety stock

Permission required
This action can be performed by users with the Manage safety stock permission.

The Catalog > Stock Levels page displays safety stock of products across your stores and distribution centers.

When you update safety stock for a store, it affects the stock on hand and ATP. You can check their latest values in the Stock Levels page after importing safety stock.

When you don't define store locations in the safety stock CSV file, upon import the safety stock is updated in the platform for across locations in your business.

Exporting safety stock

You can export a safety stock CSV file from NewStore Omnichannel Manager to view and update safety stock levels for a store.

To export safety stock:

  1. Go to the Catalog > Stock Levels page.

  2. Click Export Safety Stock.

    A safety-stock-export.csv file is downloaded. You can make changes to this file and import the updated CSV file into NewStore Omnichannel Manager.

The CSV file contains stock-level information, which is displayed in the Stock Levels page, such as product IDs, store locations, safety stock quantity, and so on.

See this example CSV for more information. You can upload a new or updated CSV file with a maximum size of 10 MB.

Importing safety stock

You can update safety stock levels for products in a store by importing a CSV file into NewStore Omnichannel Manager.

To import safety stock:

  1. Go to the Catalog > Stock Levels page.

  2. Click Import Safety Stock.

  3. In the Import dialog box that appears, select a CSV file for upload.

    Refer to this example CSV to create or update CSV files for importing safety stock data.

  4. Click Import to continue importing the safety stock in the NewStore platform.

    The status of the import appears on the screen.

You can also use the Stock API to programmatically export or import safety stock, and check the status of a safety stock import.

Related topics