Platform updates
Contains information about changes and updates to the NewStore platform, including NewStore Omnichannel Cloud.
September 2023
Third-party promotion engine
Retailers can now use a third-party promotion engine to set up and manage discounts and promotions in their business. The discounts and promotions you set up in the third-party promotion engine are applied to the order or cart in Associate App automatically.
You cannot use the native promotion engine at NewStore if you decide to use a third-party promotion engine to manage your discounts and promotions.
For more information, see Integrating a third-party promotion engine .
Single Sign-On self-service
NewStore has now enabled retailers to set up Single Sign-On (SSO) for access and management of NewStore apps and authentication through your preferred identity provider via self-service.
NewStore currently supports these identity providers: Google, Okta or Microsoft.
After configuration, your users can log into the NewStore apps using their existing accounts from one of the above service providers. This change does not affect the current login experience for your users.
For more information on configuring and managing SSO, see this guide .
API Client Self-Service
API Client self-service is a new process of accessing NewStore APIs. It uses industry best practices and makes connecting to our API methods easier and safer. To get started, follow the process documentation here.
Sales metrics in Associate App
This is an Early Access to the
Sales Dashboardfeature so expect some enhancements in the upcoming releases.Retailers can only enable the
Sales Dashboardglobally across all the stores in their business, and not for individual stores.
Associates in the store can now view detailed metrics on sales and business performance in the
Sales Dashboard within Associate App. The dashboard automatically displays data for the
current day based on the store's local timezone. The dashboard also allows associates and
store managers to view the sales performance of their store.
Currently, the dashboard has been enabled for all retailers in their Staging environment for testing and
training purposes. To view the sales dashboard, in Associate App, tap Selling > More > Sales Dashboard.
The sales dashboard is configured and ready to be activated on your production environment as a customization component. You can choose when to enable it for your business, see Using NewStore Associate App for sales metrics .
August 2023
Tax exemption improvements
Retailers can now configure custom tax exemption class mappings, which allows them to exempt certain taxes by creating custom tax rules with tax providers (Avalara AvaTax or Vertex). For more information on enabling the new tax exemption functionality and setting up tax exemption class mapping for a tax provider, see the new tax exemption configuration guide .
Retailers can also retrieve the tax exemption information by using the Taxes Integration API. For more information on retrieving the tax exemption information, see the tax transaction integration guide .
New fulfillment routing configuration
You can now use 2 new APIs, the Routing ruleset API and Service levels API to set up your fulfillment configuration. This new version of fulfillment configuration gives you more flexibility around updating or tweaking your fulfillment strategy, with efficient usage of location groups and zip code regions.
You will still need to use the legacy fulfillment configuration API to set up provider rates and their priority.
For more information, see the tutorial .
Support for Tap to Pay on iPhone in the UK
NewStore now supports using Tap to Pay on iPhone as a payment method in the UK. Customers can now
use this payment method to pay for orders during the checkout process in Associate App in stores in the UK.
For more information, see Setting up Tap to Pay on iPhone .
June 2023
Puerto Rico fiscal support
As part of improved internationalization support, retailers can now operate on the NewStore platform in Puerto Rico, in compliance with the Puerto Rican tax agency’s fiscal regulations.
May 2023
NewStore supports custom tax calculations
NewStore partners with leading tax providers that specialize in tax compliance, so the retailers can efficiently manage their taxes. However, if the retail business opts not to use Avalara and Vertex, our custom tax provider enables the retailer to calculate taxes and transmit the information back to NewStore during the checkout process.
NewStore supports AvaTax API v2 connector
NewStore is now integrated with the latest Avalara AvaTax API v2 connector.
All retailers using Avalara have been migrated on AvaTax API v2 connector automatically.
For retailers with custom implementations of AvaTax API v1 interface, the tax strategy configuration
has been updated from avalara to custom. No further action is needed as your implementations
will be fully operational.
For more information, see Configuring settings for Avalara integration and also the Tax calculation API.
March 2023
Automatic promotions are now excluded from manager approval
Like coupons, associates now do not need an explicit approval in Associate App for automatic promotions to be applied.
For more information, see Managing order approvals .
January 2023
Gift card cashout and balance checks
Retailers can now enable associates to check the available balance on a gift card and offer a cashout amount to customers against the gift card balance via Associate App. See Cashing out a gift card .
These gift card cashout transactions are also displayed in Omnichannel Manager in payment transaction reports. See Monitoring cash transactions .
Capacity-based routing
Retailers can now specify capacity-based routing limits for orders to be fulfilled by stores, allowing stores to not be overwhelmed with orders and missing delivery expectations. For example, you can decide to route orders for fulfillment to stores only during the open hours of business, such as from 8 am till 6 pm.
This feature allows retailers to control how much time associates spend fulfilling orders in the store, and monitor fulfillment operations across stores in their business. For more information, see
Managing capacity-based routing for stores .Warehouse returns
Retailers can now override the static return fee when using the warehouse returns API. This allows changing the return value for things like large item returns that require special handling, or items returned in used condition.
November 2022
Italy fiscal support
As part of improved internationalization support, retailers can now operate on the NewStore platform in Italy, in compliance with the Italian tax agency’s regulations for fiscal transactions with Epson RT printers. For more information, see Fiscal regulations in Italy .
Fiscal country matrix
A fiscal country matrix is now available in the documentation to provide an overview of all the fiscal countries that NewStore operates in, and how compliance with fiscal regulations can be achieved in each of them. See Fiscal country matrix .
October 2022
Sequence of applying manual discounts
Discounts applied to an order are applied now in the following sequence:
- Discounts on items are applied first.
- Discounts on orders are applied next.
For more information, see About discounts and promotions .
A new property added to inventory_count.items_counted event
The inventory_count.items_counted event now contains the delta property for the cycle count. This enables NewStore to communicate difference in the cycle count to an ERP.
For more information, see the Event stream webhooks and Inventory documentation.
September 2022
External item IDs added to Event-Stream return-processed events
The return.processed event now contains the external_item_id property for returned items, which enables the NewStore platform to match the internal order ID with an external order.
For more information, see Event stream webhooks
Support for Tap to Pay on iPhone
NewStore now supports Tap to Pay on iPhone as a payment option during checkout in Associate App,
for stores operating in the US. For more information, see Setting up Tap to Pay on iPhone .
August 2022
Enhanced support for serial numbers in the Event Stream
The Event Stream now emits an order.serial_numbers_added event to support serial numbers assigned
arbitrarily to order items via the Add serial numbers to order items method.
See the Event stream webhooks documentation for more information on the event.
July 2022
Improved printer support
NewStore now supports the Star TSP143IVUE (with LAN connectivity) printer to print receipts in the store. For a full list of supported printers, See Hardware support .
Poland fiscal support
As part of improved internationalization support, retailers can now operate NewStore in Poland in compliance with the Polish tax agency’s regulations for fiscal transactions. For more information, see Fiscal regulations in Poland .
June 2022
Colorado retail delivery fee
NewStore now provides support for the retail delivery fee imposed on all deliveries that are shipped to an address in Colorado, USA. This fee is automatically provided by the tax partner and displayed on the receipt for the order.
Okta SSO support
NewStore now supports Okta as an integrated identity provider for SSO.
Retailers can now integrate Okta for user authentication in NewStore.
For more information, see the guide .
May 2022
Auto-archiving clienteling messages
NewStore now auto-archives clienteling messages based on certain conditions, which helps prioritize the most relevant clienteling conversations for associates.
For more information, see the guide .
April 2022
External payments and refunds
Associates can now perform checkout operations in NewStore Associate App
that involve using payment or refund options that have not been
integrated into the NewStore platform. These payment or refund options
are also not integrated with a PSP that the platform currently
supports, such as Adyen or Square.
For more information, see the business process documentation or NewStore Associate App guide .
March 2022
External order IDs for blind returns
NewStore has added external order IDs to return events to identify
external orders, which are selected for refunds with a blind return.
The external order IDs have been added only to the return.processed
and payment_account.amount_refunded events.
For more information about these events, see Return lifecycle BPM and Refunding the payment or revoking authorization , or the Event Stream.
Automatic promotions
Retailers can now use NewStore Omnichannel Manager to set up automatic promotions based on fixed discount amounts for their business. For more information, see Creating automatic promotions .
February 2022
Automatic promotions
Retailers can now use NewStore Omnichannel Manager to set up automatic promotions for their business. Once enabled and running, these promotions are automatically applied to relevant products in NewStore Associate App during checkout.
For more information, see the business process guide or NewStore Omnichannel Manager documentation .
Remote selling via clienteling
Retailers can now use the remote selling feature via NewStore
Associate App to enhance their clienteling operations across stores in
their business.
Associates can now use NewStore Associate App to:
- Create a remote cart that can be shared with the customers via SMS
- Modify a remote cart to add or remove products, provide discounts, and add shipping details
With remote selling via NewStore Associate App, customers can:
- View cart details shared with them, such as products, taxes, discounts, total prices, and so on
- Pay remotely via Apple Pay, Google Pay, PayPal, and credit card
- Access a personal remote cart that can be viewed at any time, which is updated in real-time based on orders placed
- Automatically receive payment receipts immediately after paying for an order
For more information, see Working with remote carts .
Retrying transfer shipments
Associates can now retry shipping for a wider range of shipping errors that occur in NewStore Fulfillment App, while transferring inventory to other locations.
Norway fiscal support
As part of improved internationalization support, retailers can now operate NewStore in Norway in compliance with the Norwegian tax agency’s regulations for cash registers. For more information, see Fiscal regulations in Norway .
January 2022
New field for Event Stream idempotency keys
A new revision field in the order.items_on_hold event payload in the
Event Stream now allows retailers to differentiate between different
events emitted by the NewStore platform.
The revision field helps retailers identify specific orders when a
number of orders are placed on hold by the platform. For more
information on the order.items_on_hold event, see the Publish event
method.
Deprecation notices
Contains information about product deprecation notices from NewStore.
Sept 2023
Deprecation of NewStore Fulfillment App
NewStore Fulfillment App is now end of life and we don't provide any further support on the app. All retailers using this app have been migrated successfully to NewStore Associate App.
For more information on managing inventory operations, see Using NewStore Associate App to manage inventory .
May 2023
Deprecation of the PUT tenant tax configurations v1 API
The tenant tax configuration replacement function through the PUT API has been deprecated and is not supported anymore by NewStore. Similar function can be performed through the PATCH Partially update tenant configuration method.
April 2023
End of Life Notice for NewStore Customer Profile v0 API
Customer Profile API "v0" will reach the End of Live (EOL) by 1 December 2023. Ensure that you update your integrations to use the newer version of the API before that date.
After the EOL date, the "v0" API will no longer be available and requests made to it will fail. We recommend using the latest stable version of the API to ensure the best performance and compatibility with our platform.
You can find the latest stable version (v1) of the API in the API documentation.
For more information about the changes and improvements introduced in the newer API version(s), please refer to the API documentation and the migration guide .
If you have any questions or concerns, contact the support team or your point of contact at NewStore.
March 2023
End of Life Notice for NewStore Checkout with Web Drop-in
The web drop-in version of NewStore Checkout will be deprecated at the end of Q1, 31 March 2023. NO new functionalities will be added to the NewStore Checkout version that uses the web drop-in configuration. Critical bug fixes will be addressed depending on each case.
Existing customers who are currently using the existing web drop-in configuration can do so until 30 September 2023, after which it is EOL for existing configurations, and NewStore will offer no further support.
We recommend switching to the updated NewStore Checkout version using Adyen Pay by Link immediately. Follow the instructions in this guide to migrate to the new version of NewStore Checkout.
November 2022
End of Support for Staging Cluster 2022.12.31 (EOSL)
Release date: November, 2022
What’s happening on December 31 2022
- NewStore legacy staging environment will no longer be available or supported by NewStore
- URL to be deprecated with end of support on December 31, 2022: https://manager.{brandname}.s.newstore.net/
- NEW URL: https://manager.{brandname}-staging.p.newstore.net/
Benefits of using the new cluster
- Staging environment reflects the exact ecosystem we run in production
- More reliability, as we are adding more automation to our monitoring and alerting systems
- Much faster and more stable UAT
- Identical SLA on Staging and Production
Related topics