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Receiving real-time data

NewStore allows you to receive near real-time data from NewStore Omnichannel Cloud via NewStore Event Stream. The event stream consists of all the events emitted by the entities of NewStore Omnichannel Cloud. Each event contains data that can be integrated, persisted and aggregated in your data warehouse.

  • Entity: Represents a business concept that emits events. Example: order, return or fulfillment request.

  • Event: Represents a key moment of the life time of an entity. Example: order created, order canceled or fulfillment request assigned. All the events are described in Event stream webhooks.

API vs event stream

An API and the event stream differ fundamentally: an API is a pull system, which means that you decide when to query the API. The event stream is a push system, which means that you receive a continuous flow of data sent by NewStore. See Subscribing to the event stream for more information.

The event stream is designed to be used along other APIs. NewStore offers the following APIs:

Entity model

The stream contains data about various entities. To process the data according to your requirements, see the following diagram showing the entity relationships and events:

The entity model contains all events that can be emitted. Each event is emitted when an order/item reaches a specific step in the order management workflow.

Each event is described in Event stream webhooks.


The same entity is used for the GraphQL API .

Exchanges in the event stream

In the case of an item exchange , NewStore will create a new order. You can recognize an exchange order when the is_exchange property is set to true in the order created and order opened events.

Payment account events are published in case of uneven exchanges where the customer pays or receives a refund.

Subscribing to the event stream

Event stream supports 2 ways of consuming the events: via a webhook or S3 export.

The webhook way provides the data in real-time. The S3 export integration stores the events in the S3 bucket of your choice so you can process them at any time.

To subscribe to the event stream:

  1. Create a new configuration using the Register new integration method.

    Choose between receiving the data via webhook (real time) or via file upload to the S3 bucket of your choice.

  2. Implement the Event stream webhooks.

The event stream service emitting the events expects a response from the client. If no 200 response is received after retrying, the service stops emitting, assuming the receiving side must be fixed. To get the current status of your integration you can use Get integration.

Once the integration is working again, call the Start integration method to have the service emit events again, picking up where it stopped earlier.

If you want to stop the integration you can use Stop integration.

Managing rejected events

When an integration responds with a 400 status code, the latest event is considered rejected. It is stored in a database to be processed later. The number of rejected events is limited. The integration receives events until the limit is reached. When the limit is reached, the integration is automatically stopped.

When an integration is stopped, we recommend you perform the following steps:

  1. Call List integration log entries to learn why the integration was stopped.
  2. Call List rejected events to retrieve the list of rejected events for the integration.
  3. Handle the rejected events with one of the following actions:

Each rejected event must be handled individually. If your integration was stopped because too many events were rejected, it is recommended to first handle all rejected events from the list before restarting the integration. Otherwise the integration will get stopped instantly with the next rejected event.

Managing duplicate events

You can receive data from NewStore via Event stream webhooks, as NewStore supports emitting data at least once to your integration point. However, Event stream webhooks sometimes deliver events more than once.

As an integrator, it is your responsibility to check and minimize the impact of duplicate events on the systems collecting and persisting data from the event stream (such as NetSuite). When you integrate with NewStore Omnichannel Cloud, it is essential that you follow these best practices to ensure your implementation is idempotent:

  • Make the idempotency implementation part of your product design process.
  • Use an environment variable to enable or disable idempotency in your implementation. If you disable idempotency, the events that are emitted again can pass through to your integrated system.
  • When a duplicate event is detected, create a log entry but do not initiate an error as duplicate events are expected.
  • Store the idempotency data in AWS DynamoDB (or a similar database from another provider) as it has a high throughput. Use TTLs (30 days) to automatically delete the expired data.
  • Sometimes the idempotency key of an event is composed of multiple event attributes. Ensure that the order of event attributes does not impact the idempotency key.

Managing payment events

Retailers and partners who consume events via the Event Stream will also receive the payment account events as part of the data. Within the payment_account events, the rounded amounts are used when rounding is part of the configuration. When a cash transaction is completed, and a rounded total of say AU $233.90 is captured within the cash drawer, this amount is also reflected within the payment_account.amount_authorized event for that transaction.

A new property (rounded_amount) is now added to the payment_account.amount_authorized event payload in the extended_attributes section of a transaction. See the schema here.

This new property represents the rounded_amount value, which indicates the result of the rounding logic for a given transaction, the rounded total of the cash transaction. For example, if the amount of a transaction is AU $233.87 and the rounded_amount displays AU $233.90, this would indicate that 3 cents was rounded up on the transaction. If the rounded_amount displays AU $233.85 this would indicate that 2 cents was rounded down on the transaction.

::: note

If there is no cash rounding done for the transaction, the rounded_amount property is not present.


The rounded_amount value is the order amount received into the platform.

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