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Enabling features

You can enable or disable features that are available via NewStore Omnichannel Manager for your business, based on your business requirements.

Displaying product ID​

To display the product ID in NewStore Omnichannel Manager:

  1. Use the Set release toggles method.

  2. In the release_toggles property, set showProductId to true.

    This setting displays Product ID on the following pages:

    • Stock Levels page (as a column).
    • Mispicked Stock page (as a column).

Enabling updates to shipping info​

Changing the shipping address and shipping option based on customer requests for orders in the grace period is enabled by default for all retailers.

Important

This feature cannot be disabled for retailers.

Updating the shipment status of an order​

When enabled for your business, you can update the shipment status for fulfillment requests in an order as Shipped via NewStore Omnichannel Manager. For more information, see the guide .

To enable this feature:

  1. Use the Update shipment status setting for order method.
  2. Set value to true.

To verify that the feature has been enabled for your business, use the Get shipment status setting for order method.

Enabling swaps during grace period​

To enable swap in the grace period:

  1. Use the Set release toggles method.
  2. In the release_toggles property, set enableItemSwapAfterGracePeriod to true.

Enabling swaps for On Hold items​

To enable swapping items that are On Hold:

  1. Use the Update config method for NewStore Omnichannel Manager.
  2. Set the enableItemSwapAfterGracePeriod property to true.
  3. Ensure that the configuration to cancel orders when in conflict or if the orders are On Hold and managed in NewStore Omnichannel Manager is set to false. See Configuring order cancelation and On Hold settings .

Enabling manual rerouting for On Hold items​

To enable manually routing items to a specific location that has inventory:

  1. Use the Update config method for NewStore Omnichannel Manager.
  2. Set the enableManualRouting property to true.
  3. Ensure that the configuration to cancel orders when in conflict or if the orders are On Hold and managed in NewStore Omnichannel Manager is set to false. See Configuring order cancelation and On Hold settings .

Enabling reason codes​

You can configure reason codes that are displayed when processing returns, appeasements (refunds), cancelations and swaps, via NewStore Omnichannel Manager. See Default roles and permissions .

To add French translations to reason codes:

  1. Use the Update config method for NewStore Omnichannel Manager.
  2. Set the releaseToggles > enableLocalizableReasonCodes property to true.
Create reason codes to enable returns, appeasements (refunds), order cancelations or item swaps.

Enabling order item refunds​

You can enable refunding or offering appeasements for individual items in an order via NewStore Omnichannel Manager. See Refunding orders or items in an order .

To enable order item refunds or appeasements:

  1. Use the Enable order item refunds method.
  2. Set value to true.
  3. Use the Update item return configuration method
  4. Set return_with_lla_support to true.

To verify if order item refunds and appeasements have been enabled for your business:

If the configuration has been set up correctly, the new Refund screen appears in NOM.

Important

When the feature is disabled, or for orders where a refund, appeasement, or return was started for the customer before the feature was enabled, you will still see the old Refund screen in NOM.

Enabling shipping configuration in NewStore Omnichannel Manager​

This feature is currently not supported by NewStore.

Enabling prioritization of provider rates​

Retailers can specify the priority of provider rates to be used to route orders in their business. To retrieve the current configuration, use the Get priority of provider rates method.

To enable this feature:

  1. Use the Set priority of provider rates method.
  2. Set value to true, for NewStore to prioritize the provider rates based on your fulfillment configuration.

Ensure that the retailer has added the list of provider rates to their fulfillment configuration using the provider_rates_priority property. This allows the retailer to route orders using these provider rates by priority. See the tutorial .

Enabling inventory reports in NewStore Omnichannel Manager​

Retailers can use NewStore Omnichannel Manager to view reports on inventory management operations, cycle counts, and the stock on hand for products in stock locations in their stores.

The Inventory section in Store Operations in NewStore Omnichannel Manager is only visible to retailers if at least one of the inventory reports are enabled.

Enabling stock on hand reports​

NewStore displays stock on hand data only when NewStore is the inventory master for the retailer.

The stock on hand reports are enabled by default for the retailer only if NewStore is inventory master in at least one store for the retailer.

Enabling inventory transaction reports​

Inventory transaction reports are enabled by default for the retailer **only if** at least one record or inventory transaction is available for stores in your business.

Enabling ASN reports​

ASN reports are enabled by default for the retailer only if at least one record of an ASN is available for stores in your business.

Enabling count reports​

Cycle count reports are enabled by default for the retailer only if at least one record of a cycle count is available for stores in your business.

Enabling transfer order reports​

Transfer order reports are enabled by default for the retailer only if at least one record of a transfer order is available for stores in your business.

Enabling mispick reports​

Mispick or mispack reports are enabled by default for the retailer only if at least one record of a mispick or mispack is available for stores in your business.

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