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Inventory lifecycle BPM

NewStore allows you to manage inventory and stock for your business via external ERP systems, which integrate with NewStore Omnichannel Cloud, and Associate App.

The inventory lifecycle at NewStore is represented by the diagrams below using the BPMN notation and relies on concepts such as order fulfillment and inventory management . These concepts are described in the Business process section.

All fulfillment data and inventory transactions processed in NewStore Omnichannel Cloud are synced back to ERP systems in your business using the Event stream .

For more information, see Managing inventory sync with the Event stream and Syncing inventory transactions using the Event stream .

Important

This BPM is applicable for you when NewStore is an inventory master, and not an ERP system, to manage fulfillment-related data and inventory processes in your business.

Inventory operations​

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Currently, NewStore supports limited inventory operations via Associate App.

This diagram refers to events that are emitted as a part of the event stream. See the entity model and the webhook.

Click here to download the BPMN image

Receiving inventory​

Associates can use Associate App to receive inventory from another store or DC.

To use Associate App to receive inventory, see Receiving inventory .

Inventory can be received with an ASN, or with other references such as a purchase order or transfer order.

After the inventory is received, the stock on hand for the store is updated in NewStore Omnichannel Cloud, and the inventory_transaction.items_received event is emitted.

Transferring inventory​

Associates can use Associate App to transfer inventory to another store or DC.

To use Associate App to transfer inventory, see Transferring inventory .

When the inventory transfer is initiated in Associate App, the inventory_transaction.transfer_order_created event is emitted by the platform.

Inventory can be transferred with shipment or without shipment.

  • If the inventory is transferred from the store with shipment, the inventory_transaction.items_ready_for_handover event is emitted.
  • If the inventory is transferred from the store without shipment, the inventory_transaction.asn_created event is emitted.

Once the inventory is shipped from the store, the stock on hand for the store is updated in NewStore Omnichannel Cloud.

Adjusting inventory​

Inventory is adjusted in your store via Associate App to adjust stock on hand for the store in NewStore Omnichannel Cloud.

When inventory has been adjusted in the store, the inventory_transaction.adjustment_created event is emitted.

Counting inventory​

Stock in your store is counted via Associate App using a cycle count.

An associate counts the products specified in the cycle count transaction and submits the count to complete the process. Any discrepancies found during the counting process by the NewStore platform is displayed in Associate App, which can then be reviewed manually.

When the counting process is completed, the inventory_count.items_counted event is emitted.

Inventory operations with NewStore Omnichannel Manager​

This diagram refers to events that are emitted as a part of the event stream. See the entity model and the webhook.

Click here to download the BPMN image

Transferring inventory​

Use NewStore Omnichannel Manager to track the statuses of transfer orders. You can also close the open or pending transfer orders if needed.

For example, you want to transfer 10 items of product A back to the warehouse. However, the store contains only 9 items that can be transferred, making the transfer order partially complete. You can close such transfer orders manually in Omnichannel Manager. For more information, see Closing a transfer order .

After the transfer order is closed,

  • The stock on hand for the store is updated in NewStore Omnichannel Cloud.
  • The inventory_transaction.transfer_order_closed event is emitted by the platform.
  • An ERP is notified about the status of the transfer order.

Closing an ASN​

An ASN is closed in NewStore Omnichannel Cloud when an inventory transaction is complete. You can also close the ASN manually. In either of these cases, the inventory_transaction.asn_closed event is emitted by the platform and an ERP is notified about the status of the inventory operation through their integration. For more information, see the Integration guides and Event-Stream Webhooks documentation.

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