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Contacting support

Learn how to contact the support team for specific requests via Omnichannel Manager

Customer lifecycle BPM

BPM diagram of the lifecycle of a customer depicted via Event Stream events in the platform

DC fulfillment BPM

BPM diagram of warehouse fulfillment depicted via Event Stream events in the platform

Employee lifecycle BPM

BPM diagram of the lifecycle of an employee depicted via Event Stream events in the platform

Logging in

Learn how to log into Omnichannel Manager

Managing events

Manage NewStore events and Event Stream integrations via Omnichannel Manager

Managing locations

Manage locations and stock levels for specific locations via Omnichannel Manager

Managing reason codes

Create and manage reason codes for refunds, returns, appeasements, or item swaps via Omnichannel Manager

Managing store operations

Monitor cash management, inventory, external payments, fiscal transactions, and store operations via reports in Omnichannel Manager

Managing templates

Manage templates via Omnichannel Manager to generate digital or print communication for customers

Managing users and roles

Create and manage user accounts, roles, and related permissions for your employees via Omnichannel Manager

Modifying orders

Manage orders placed in the platform, including refunding or canceling orders, and re-printing order documents via Omnichannel Manager

Monitoring orders

Monitor and modify orders and order-related details via Omnichannel Manager

Order lifecycle BPM

BPM diagram of the lifecycle of an order depicted via Event Stream events in the platform

Payment lifecycle BPM

BPM diagram of payment authorization, payment capture, and refunds depicted via Event Stream events in the platform

Return lifecycle BPM

BPM diagram of the lifecycle of a return made on an order, depicted via Event Stream events in the platform

Using developer tools

Use developer tools provided in Omnichannel Manager to monitor event logs and other development metrics