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Configuring refund options

Refund options available to the store associates during returns via NewStore Associate App can be configured either for:

  • Each specific store for the retailer
  • All stores configured for the retailer
Important

Set up refund options on a global level (all stores) for retailers currently using NewStore Associate App v1.2.0 or later.

Setting up refund options for specific stores, however, is optional.

Configuring refund options with extension slots

For retailers that have set up extension slots in their version of NewStore Associate App for refunds, NewStore checks for refund options in this sequence:

  1. Refund options set up in NewStore Associate Appextension slots , in a way that they override all other configurations.
  2. Refund options in extension slots that are set up to work with other refund options configured for the retailer via the support team. Based on how these extensions have been set up, this may include:

For help with such refund options, contact the support team or Team Mobile Apps.

Configuring refund options without extension slots

For retailers that do not have extension slots configured for refunds, NewStore checks for refund options in this sequence:

  1. NewStore checks the payment_options that have beenconfigured for a store .
  2. If no refund options are specified for a specific store, NewStore uses the refund options configured globally for the retailer.

Unless customized specifically for the retailer, the following refund options are displayed in NewStore Associate App:

  • Returns: All refund options.
  • Blind returns: All refund options except the original payment method.
  • Items returned for an exchange: All refund options.

Configuring refund options for a specific store

  1. Retrieve the current refund configuration using the Get payment options configuration method.
  2. In the store_mapping > refund_options key, specify the list of refund options that are available to store associates in a specific store in NewStore Associate App.
  3. Use the Update payment options configuration method to update the refund configuration for your business.

For example, specify gift_card instead of adyen as one of the available refund options in refund_options for the store (specified in store_id), where you want associates to use a gift card to issue refunds to the customer. See the example:

[
{
"payment_options": [
"stripe",
"adyen",
"cash",
"gift_card",
"newstore_checkout",
"square"
],
"refund_options": [
"original",
"credit_card",
"gift_card"
],
"store_id": "store1_NYC"
}
]

Gift card is then displayed as one of the available refund options for this specific store during a return in NewStore Associate App.

Configuring global refund options

  1. Retrieve the current refund configuration using the Get payment options configuration method.
  2. In the refund_options key, specify a list of refund options that are available to store associates for the retailer, during returns via NewStore Associate App.
  3. Use the Update payment options configuration method to update the refund configuration for your business.

For example, specify original, credit_card, and gift_card, for these refund options to be displayed to associates in NewStore Associate App for all stores for the retailer.

Refund options specified for a store overrides the configuration specified at the retailer level.

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