ERP integration example with NetSuite for returns

This example uses NetSuite as the ERP system for the retailer to integrate with, to sync returns in the NewStore platform. If you integrate with ERP systems other than NetSuite, see the integration playbook or contact the support team.

To successfully create NetSuite orders from NewStore orders, map fields (such as channel identifiers) from NewStore values to NetSuite values. The necessary static maps are described in the following sections.

You can also use the AWS Systems Manager Parameter Store to supply integration lambdas with these maps as an implementation option.

Channel map

Maps from NewStore channel types (web or store) to the corresponding numerical NetSuite identifiers.

Map name in sample implementation: netsuite/newstore_to_netsuite_channel

Location map

Provides the following NetSuite attributes for each NewStore store location:

• NetSuite store ID
• NetSuite subsidiary ID for the store
• A placeholder customer name and email used for in-store purchases for situations where no actual customer information is present.

Map name in sample implementation: netsuite/newstore_to_netsuite_locations

Payment method map

In NetSuite, each payment needs to be represented as an order line item. The payment method map provides a virtual NetSuite product ID for each NewStore payment method. This information enables the integration to create suitable NetSuite payment line items, corresponding to the received NewStore payment information.

Map name in sample implementation: netsuite/newstore_to_netsuite_payment_items

List of gift card product IDs

You need this list to map a gift card payment to the corresponding product ID, when creating a NetSuite payment order line for a gift card payment.

Map name in sample implementation: netsuite/newstore_giftcard_product_ids

Shipping method map

Maps the shipping service levels configured as part of the NewStore fulfillment configuration to corresponding NetSuite shipping method identifiers.

Map name in sample implementation: netsuite/newstore_to_netsuite_shipping_methods

Currency map

While NewStore uses three-letter ISO codes for currencies, NetSuite uses numeric identifiers. The currency map maps between these two representations.

In the sample implementation, the currency_map is part of a collection of multiple configured constants, maintained in the map netsuite/iso_to_netsuite_currencies.

CashRefund Record Type

For each NewStore return, create a CashRefund transaction in the ERP system.

To create the RecordRef type, you need the ID of the related record type. See the following example to create a RecordRef for the partner attribute with ID 2:

'partner': RecordRef(internalId=2)

The mapping table from NewStore return data, as provided by GraphQL, that syncs with NetSuite CashRefund attributes:

CashRefund Record Type attribute	Type	Comment	NewStore attribute
customForm	String	This is the NetSuite form identifier for the CashSale record type, as configured in NetSuite. The only way to create NetSuite transactions from an integration is via a custom form, as entities like CashSale cannot be created directly.	NA
partner	RecordRef	This is the partner identifier of NewStore, as configured in NetSuite.	NA
subsidiary	RecordRef	This is the subsidiary of the retailer where the return happens. The subsidiary is determined by looking it up for the store, using the Location map .	return.return_location_id
location	RecordRef	This is the store defined in NetSuite. Like the subsidiary, the NetSuite location ID is looked up in the Location map .	return.return_location_id
externalId	String		return.id
createdFrom	String	This field represents the identifier of the order that this returns belongs to.	return.order.id
currency	RecordRef	NetSuite currency identifier, as retrieved from the Currency map .	order.currency
tranDate	DateTime String		order.returned_at
entity	RecordRef	This attribute represents a customer record-type.	See Entity Record Type .
CashRefundItemList	RecordRef	This attribute represents the items in a cash refund.	See Cash Refund Item List Record Type .
customFieldList	CustomFieldList	This is a list of custom fields that are defined in NetSuite by the retailer. The list of these custom fields and their meaning is available from the responsible Solution Architect.	See Cash Refund Item List Record Type .

Entity Record Type

Use the following mapping table to create a new customer in NetSuite:

Entity Record Type attribute	Type	Comment	NewStore attribute
customForm	String	This is the NetSuite form identifier for the customer create form.	NA
firstName			return.order.shipping_address.first_name
lastName			return.order.shipping_address.last_name
email			return.customer_email
phone			return.order.shipping_address.phone
salutation			return.order.shipping_address.salutation
isPerson	Boolean	Always set it to true.	NA
currencyList	RecordType	NetSuite currency identifier, as retrieved from the Currency map .

Cash Refund Item List Record Type

Cash refund item list includes the list of order items and the list of payment items.

CashRefundItem Record Type attribute	Type	Comment	NewStore attribute
item	RecordRef	This is the NetSuite form identifier for the customer create form.	return.items[i].product_id
location	RecordRef		return.return_location_id
price	RecordRef	This is the identifier of the price type which is specified in the AWS Systems Manager Parameter Store. Note This is not the price of the item.	NA
rate		This is the price of the item.	return.order.item.pricebook_price
amount		This is the amount of the refund of the item.	return.item.refund_amount
taxCode		This is the identifier of the tax configured in NetSuite which is specified in AWS Systems Manager Parameter Store. There are different identifiers for taxable and non-taxable items based on the subsidiary.

note

If the original order had discounts, the price_adjustment of the discount property are applied to the rate value.