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Managing returns to a DC

If items can be returned to your distribution center (DC), integrate with NewStore to share the return information with NewStore Omnichannel Cloud.

Sequence diagram​

sequenceDiagram participant DC participant NewStore DC->>+NewStore: Return NewStore-->>-DC: Response code
  1. The DC sends a POST request containing the information about the returned items of a specific order and where it was returned from.
  2. NewStore sends a response code along with the identifier of the return.

Return policy​

Before you begin, ensure that your return policy matches your business requirements. For help with configuring your return policy, contact the support team.

It contains the following properties:

  • Return window: The time window within which a customer has to return an item.
  • Return fee: The fee applied to the refund.

Initiating a return​

When an item is returned to your DC, you can initiate a return with the Create return method.

Include optional properties like item_condition and return_reason to display this information in NewStore Omnichannel Manager. The optional refund_amount property can be used to provide a fixed value to be refunded, if it is not given the amount is calculated by NewStore Omnichannel Cloud.

note

The following is not recommended but if you regularly want to override return policy settings such as the time window or the return fee, you can set a value in the returned_at and refund_amount fields when sending the return request to NewStore Omnichannel Cloud.