NewStore allows you to use limited features of NewStore Associate App
when the device is not connected to the internet or there is no internet
connectivity in the store.
NewStore Associate App also displays a You have no internet connection
error message as a banner when the NewStore platform is unavailable or
the store has internet connectivity issues. You can continue using
NewStore Associate App offline in such scenarios. see Switching to offline mode .
Technical configuration
The following section involves working with technical configurations and APIs. Contact your IT support team for more information.
If you have created a cart and the device is rendered offline during
the transaction, you cannot check out the cart. Create a new offline
cart to check out the items.
Associate App is available in English, Catalan, Chinese, Czech, Danish, Dutch,
French, German, Italian, Japanese, Korean, Polish, Spanish, and Swedish.
To change the language, change your iPhone's language:
Tap Settings > General > Language & Region >iPhone Language.
Choose a language. If the language you selected is supported by
NewStore, the app will use it.
If you have logged into NewStore Associate App at least once after
installing it, you can process offline orders without having to log into
the app.
note
By default, you are assigned to the store that you were last assigned to when using the app in the
previous online session. This can only be changed via Omnichannel Manager .
NewStore does not add the ID of the store associate to an offline order
in NewStore Omnichannel Manager.
To log into NewStore Associate App, See Logging in .
When the device is offline, NewStore Associate App displays a banner
that notifies the associate.
Associates must switch to Offline Mode manually, such as when there
are problems with the NewStore server or during checkout, or when the
device loses internet connectivity.
To switch to Offline Mode:
Close NewStore Associate App if you are already using it, and long press the app icon.
To create an offline shopping cart and add in-store items to it:
Switch to Offline Mode.
Tap Create offline cart > Add product.
Scan the price tag of the item requested by your customer.
(Optional) To manually enter the barcode or SKU of the item instead
of scanning, tap
.
note
By default, product catalogs are not available offline. However, you can enable the app to
store the catalog locally on the device for product validation when operating in offline mode.
This is only a visual indication, so users may still submit unknown or invalid products.
Offline prices are available in the app from v1.43.0.
The offline data is downloaded when an associate logs in while the app is still online.
This means that the offline price data can be outdated. However, you can always
manually change the price to specify the correct prices or to offer a discount to the customer
even when the app is offline.
The offline cart contains all the items that the customer wants to
purchase. After you have added the items in the offline cart, proceed to
check them out.
To start the checkout and payment process:
In the Offline Cart screen, tap Pay.
In the Select Payment screen, choose the preferred payment option
of the customer.
Choose the payment option requested by the customer. Currently NewStore
Associate App supports the following payment options when the device is
offline:
Cash: Accept cash.
Tap Cash and type the amount paid by the customer. The amount
of change that is owed to the customer is displayed.
If you have integrated with a cash drawer, ensure that you account
for this cash payment logging cash transactions for the day in the
store.
Offline Credit Card: Accept a credit card payment using a credit
card reader (or POS device).
Important
The payment service provider must also support credit card payment
capture when offline, such as a Standalone Mode for Adyen payment
devices. To use Standalone Mode, use supported terminals with a
built-in printer, such as S1F2 or V400c Plus. Other supported
devices include e285,
e355, and V400m,
but with some conditions. See Configuring Adyen payment devices to accept offline payments .
Tap Offline Credit Card and switch to the POS device.
Follow the on-screen instructions in NewStore Associate App and
accept the payment made via the customer's credit card.
After the payment has been captured, tap Complete checkout and
tap Confirm. Proceed to complete the purchase .
If the payment was not captured correctly in the POS device, tap
Cancel and restart the payment capture process.
If a customer wants to return an item paid via a credit card when
NewStore Associate App was offline, use these options for a refund:
New Gift card: Issues a new gift card for the refund amount. This
option may not be available if your store's policies don't allow
refunds to gift cards.
Enter the following details if required by your business and tap
Add Gift Card:
Gift Card Number
PIN for the gift card
the customer's email address
New Electronic Gift card: Issues an electronic gift card for the
refund amount, which is sent to the customer's email address.
Present Card for Refund: Allows you to swipe the credit/debit card
that should receive the refund.
note
Currently, you cannot enter a credit/debit card number manually to
receive the refund.
Original Payment Method: Refunds to the original payment method
that was used to pay for the item via an external order management
system.
For orders that were paid for via external payment options such as
WeChatPay or AliPay, this option is disabled by default. Use the
External Payment Method to refund the amount instead.
Important
This refund method only works if the order number for the returned
item, from the external order management system, was entered during
the return process.
note
- If the customer used several credit cards to pay, each credit
card is refunded for the amount that was deducted from it.
- Certain debit cards cannot be refunded without swiping them
again. In this case, use the Present Card for Refund option.
When the device is back online, associates must submit the orders
processed offline in NewStore Associate App, so that they are uploaded
to the platform and visible in NewStore Omnichannel Manager. When an
order is submitted, related sales receipts are also uploaded to NewStore
Omnichannel Manager.
To submit an offline order, go to ... > Offline Mode, and tap Submit Orders.
note
The sale is attributed to the associate who submits the orders,
irrespective of who completed the offline purchase .
The order is uploaded to the platform. A manager can view these offline orders
in NewStore Omnichannel Manager.
When submitting an offline order after the app is back online, NewStore
validates the barcode or SKU of the items in the order. If the order
validation fails because of an invalid barcode or SKU, review the order
and re-enter the barcode for the items in the order.
For each offline order that cannot be submitted because of invalid or
incorrect product IDs:
Tap Review Orders in the screen that appears when you try to
submit an offline order with items that have an invalid barcode or
SKU.
In the orders screen, tap the order(s) that displays Resolve issue.
In the Offline Order screen, tap the product that has an invalid
product ID.
note
Products with an invalid barcode or SKU have the
Product note found in the catalog. Please change the barcode. hint
text displayed against them.
In the Resolve issue screen that appears, enter or scan the
correct barcode for the product.
After you have added the correct barcode or SKU for a product, the
order is ready for submission.
You can also change the product before submitting an order, if you
scanned the wrong item when creating the offline order.
note
- You can only change the product that had an incorrect barcode or
SKU assigned to it when the offline order was created. Products
added to the offline order with a correct barcode or SKU cannot be
changed.
- NewStore does not log the edit history for products in offline
orders. When you submit an offline order, only the final product ID
is uploaded to the platform. Ensure that you have specified the
correct product before submission.
Tap Submit Order to submit the offline order, then tap Close in
the screen that appears when the order is submitted successfully.
The order is uploaded to the platform. A manager can