This feature is now deprecated since March 31, 2023.
Configure NewStore Associate App to manage the printers that you use in
your store during the checkout process.
For more information on what printers are supported by Associate App, see Supported printers .
Important
If you use the new printer management framework in Associate App, see Configuring printers .
Configuring printer types in the legacy framework
note
When you switch to the new printing framework, you can use any type of printer to print labels and
receipt documents. Configuring different printer types is not required.
In the legacy framework, two printer types are available for the retailer to print documents via
NewStore Associate App: labelPrinter and documentPrinter.
labelPrinter: These printers are usually manufactured by Star Micronics
and are used to print receipts and labels. They need to be connected via LAN or WiFi.
documentPrinter: These printers are used to print larger documents such as A4 size documents.
They need to be connected via AirPrint.
To specify which printer is used for printing each document type, set a printer type that will be
used to print documents by default by the app.
Important
You must specify a default printer type for documents to enable associates to use NewStore Associate App.
You can also specify the type of printer that associates will use for
each relevant document type. These documents are supported by the app for printing:
You can add multiple printers. If a default printing station is not
defined, the app uses the first printer in the list. For more
information, see Setting your default printing station .
NewStore recommends the following printing station setup:
Receipt printing station
Located on the sales floor, this printing station should contain
only one document printer.
Printing station(s) with document, label, and fiscal printers
Separate printing station(s) named sequentially, for example
floor1, floor2. Each of these stations should contain one
document printer and one label printer.
If your store operates in a country where fiscal regulations
apply, you can also add a fiscal printer to print documents to
comply with fiscalization requirements.
If your store operates in a country where hardware fiscal regulations
apply, you will need to set up a fiscal printer to print sales
receipts and other order related documents.
To set up a fiscal printer to print sales receipts:
Ensure that the printer is using the same Wi-Fi network as NewStore
Associate App.
Tap
> Configure Printers.
Tap Manage Fiscal Printers.
Tap Add Printing Station.
Specify a name for the printing station.
Tap your new printing station.
Tap Add Printer and specify the following for the fiscal printer:
Name: Specify the name of the fiscal printer.
Select printer model: From the list of supported fiscal
printers supported in your store's location, select the fiscal
printer model you want to use.
For example, if you are operating in Poland, select
Posnet Thermal XL2 Online.
IP Address: Specify the local IP address of the fiscal
printer.
Important
Specify a static IP address for the fiscal printer. Assigning a
dynamic IP address will need the fiscal printer to be
reconfigured every time the IP address changes.
Port: Specify the port for the fiscal printer.
If there are issues connecting to the printer, ensure that NewStore
Associate App is able to access the configured ports of the printer
and try again.
Tap Add.
The printer is added to the station.
note
You can only add 1 fiscal printer to a printing station.
Change the default printing station in your app to the one that
contains the fiscal printer. To change the default printing station,
see this guide .
When you add an Epson fiscal printer to the NewStore platform, certain printer parameters, such as
the VAT and department tables, are configured automatically.
The configuration of VAT tables and departments is only possible if the printer is not in Day Opened
state. If the printer is in Day Opened state, the fiscal printer configuration will fail, and
Associate App displays a message indicating that a Z-report is required. After a daily Z-report is
created, you can add the fiscal printer again, which will successfully configure the VAT and department
tables.
Important
Fiscal printers must meet the following conditions before being added to the NewStore platform in test mode:
The Epson RT fiscal printers are in training mode.
The Posnet Online fiscal printers are not fiscalized.
Ensure that you have a backup fiscal printer in the store, as Associate App will block a sale if
it cannot connect to the fiscal printer.
Set up the default printing station for your user account. The sales
receipts that you try to print from the phone you're logged into, are
sent to this printing station.
note
The default printing station is set for your user account and it does
not change when you log on to the app on a different iPhone. However,
when you log on from a different store, sales receipts are sent to the
store's default printing station if you don't set a default for your
user account.
If you have only one printing station in the store, NewStore Associate
App uses it as the default printing station for all associates. The
printing job starts immediately when you tap Print Receipt. See Completing the purchase .
To set up a default printer:
Tap
> Configure Printers.
The default printing station for the store is displayed.
Tap the printing station listed as the Default Printing Location.
From the list of printing stations, choose your default station.
When you move to a different section in the store, remember to change
your default printing station to save time during a checkout.