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About internationalization

NewStore helps you to set up stores in your business in multiple countries, which includes countries that use multiple languages and have fiscal regulations to monitor retail operations.

You can use Associate App and NewStore Omnichannel Manager in languages other than English. Currently, NewStore Omnichannel Manager is available in English and French.

Associate App is available in English, Catalan, Chinese, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Polish, Spanish, and Swedish. To change the language, change your iPhone's language:

  1. Tap Settings > General > Language & Region >iPhone Language.
  2. Choose a language. If the language you selected is supported by NewStore, the app will use it.
note

The formatting of dates and numbers depends on the combination of language and region. To display them in your local format, ensure both are configured appropriately. Refer to (RFC 5646)[https://www.ietf.org/rfc/rfc5646.txt] for a list of valid combinations.

About fiscalization​

NewStore enables you to operate stores in countries where fiscal regulations apply, and helps you achieve fiscal compliance according to the regulatory laws in the specified countries.

Currently, NewStore supports fiscalization in the following countries:

As part of the process to help you stay compliant with fiscal regulations, NewStore uses the following features in the platform:

Fiscal activation for stores can be managed via Omnichannel Manager. For more details, see Managing fiscal stores .

Important

To help your business set up stores that comply with fiscal regulations in fiscal countries, contact the support team to walk you through the process, which includes managing templates , and other technical integrations in the platform.

Limitations​

All items in a cart must contain taxes from the same country. NewStore does not support carts containing items with taxes applicable for different countries. Separate orders must be placed for such items.

Fiscal country matrix​

Click the tab for each country to see what fiscalization features are supported by NewStore for each country, where:

  • ✅ : Fiscalization is supported and/or transactions are fiscalized by NewStore
  • 🟡 : Not fiscalized
  • ❌ : Not supported
Fiscalization FeatureStatus
Fiscalization typeSoftware1
Integration partnersfiskaltrust
Transaction types
Sale✅
Verified return✅
Blind return✅
Verified exchange✅
Blind exchange✅
Cross-border sale (local currency)✅
Cross-border return (local currency)✅
Cross-border return (foreign currency)🟡
Cancellation✅
Appeasement refunds❌
Offline mode✅ 3
External orders🟡
Remote selling🟡
Tax exemptions❌
Payment types
Cash✅
Credit card✅
Gift card✅
External✅
NewStore Checkout✅
Receipt copies
Email✅
Print✅
Cash management🟡
Reports
Supported report periodsMonthly (Z)
Yearly (Z)
Report generationAutomatic
Available viafiskaltrust Portal (Archive export)

1 Achieved with the help of a fiscal integration partner.

2 Achieved via NewStore implementation.

3 Retailers can configure fiscal signing strategy for offline mode in specific countries via an Associate App configuration in Omnichannel Manager. See Configuring Offline Mode in fiscal countries .

4 Not available as an in-store payment option, but available as a remote payment option.

Fiscal activations​

In countries where software fiscal regulations apply, a store must be fiscally activated before orders can be created via NewStore Associate app.

Important

A store must be already created within the NewStore platform before it can be fiscally activated. For more details, see Creating a store .

For more details on fiscal activations, see fiscal activation guides for countries where software fiscal regulations apply:

Adding fiscal signatures to receipts​

In some countries, you have to print the fiscal signature on the receipts. The requirements for the fiscal signature format and fields depend on the country that a retailer operates in, where fiscal regulations apply.

The fiscal signature data is available as a pre-defined property, which can be used for displaying the fiscal signature.

To update the template to include the fiscal signature in the receipt, follow the steps mentioned in Customizing a template .

To understand what changes must be made in the template, see the the tutorial .

Important
  • The retailer is responsible for verifying local regulations and ensuring compliance of the receipt.
  • Receipts created within non-production environments should be marked with an indicator, such as a header text or watermark. The indicator must state that the receipt is not valid and is for testing purposes only. The indicator helps retailers to identify a test receipt and prevents unintended usage of such receipts.