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About internationalization

NewStore helps you to set up stores in your business in multiple countries, which includes countries that use multiple languages and have fiscal regulations to monitor retail operations.

You can use Associate App and NewStore Omnichannel Manager in languages other than English. Currently, NewStore Omnichannel Manager is available in English and French.

Associate App is available in English, Catalan, Chinese, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Polish, Spanish, and Swedish. To change the language, change your iPhone's language:

  1. Tap Settings > General > Language & Region >iPhone Language.
  2. Choose a language. If the language you selected is supported by NewStore, the app will use it.

About fiscalization​

NewStore enables you to operate stores in countries where fiscal regulations apply, and helps you achieve fiscal compliance according to the regulatory laws in the specified countries.

Currently, NewStore supports fiscalization in the following countries:

  • Austria
  • France
  • Germany
  • Ireland
  • Italy
  • Norway
  • Poland
  • Puerto Rico
  • Sweden

As part of the process to help you stay compliant with fiscal regulations, NewStore uses the following features in the platform:

Important

To help your business set up stores that comply with fiscal regulations in fiscal countries, contact the support team to walk you through the process, which includes managing templates , fiscal activation of stores, and other technical integrations in the platform.

Limitations​

All items in a cart must contain taxes from the same country. NewStore does not support carts containing items with taxes applicable for different countries. Separate orders must be placed for such items.

Fiscal country matrix​

Click the tab for each country to see what fiscalization features are supported by NewStore for each country, where:

  • ✅ : Fiscalization is supported and/or transactions are fiscalized by NewStore
  • 🟡 : Not fiscalized
  • ❌ : Not supported
Fiscalization FeatureStatus
Fiscalization typeSoftware1
Integration partnersfiskaltrust
Transaction types
Sale✅
Verified return✅
Blind return✅
Verified exchange✅
Blind exchange✅
Cross-border sale (local currency)✅
Cross-border return (local currency)✅
Cross-border return (foreign currency)🟡
Cancellation✅
Appeasement refunds❌
Offline mode🟡 3
External orders🟡
Remote selling🟡
Payment types
Cash✅
Credit card✅
Gift card✅
External✅
NewStore Checkout✅
Receipt copies
Email✅
Print✅
Cash management🟡
Reports
Supported report periodsMonthly (Z)
Yearly (Z)
Report generationAutomatic
Available viafiskaltrust Portal (Archive export)

1 Achieved with the help of a fiscal integration partner.

2 Achieved via NewStore implementation.

3 Orders placed in offline mode are not fiscalized. Retailers can opt-in and enable Offline Mode in specific countries via an Associate App configuration in Omnichannel Manager. See Opting in for Offline Mode in fiscal countries .

4 Not available as an in-store payment option, but available as a remote payment option.

Adding fiscal signatures to receipts​

In some countries, you have to print the fiscal signature on the receipts. The requirements for the fiscal signature format and fields depend on the country that a retailer operates in, where fiscal regulations apply.

The fiscal signature data is available as a pre-defined property, which can be used for displaying the fiscal signature.

To update the template to include the fiscal signature in the receipt, follow the steps mentioned in Customizing a template .

To understand what changes must be made in the template, see the the tutorial .

Important
  • The retailer is responsible for verifying local regulations and ensuring compliance of the receipt.
  • Receipts created within non-production environments should be marked with an indicator, such as a header text or watermark. The indicator must state that the receipt is not valid and is for testing purposes only. The indicator helps retailers to identify a test receipt and prevents unintended usage of such receipts.

Fiscal regulations in France​

POS audits​

Retailers can operate NewStore in France in compliance with the local fiscal regulations via fiskaltrust France, a middleware partner.

During a POS audit, auditors can request for an export of the fiscal archive that contains the POS system data, and/or the POS system certificate. Fiscal archives are automatically generated on monthly and yearly periodic closures.

You can access fiscal archives via the fiskaltrust portal (France). For more information on the fiscal archive exports, see the guide on exporting fiscal archive.

You can access POS system certificate via:

Fiscal regulations in Germany​

POS audits​

According to the German Cash Register Security Regulation (KassenSichV), a certified TSE (Technische Sicherheitseinrichtung, or a Technical Safety System) must be used for all cash register systems operating in Germany.

Retailers can operate on the NewStore platform in Germany in compliance with KassenSichV, via integrations with:

During a POS audit, certain documents from the cloud TSE provider must be provided to prove the certification of the TSE. For more information, see the documents required for a POS audit.

Auditors can also request for TAR files that contain the data generated by the TSE, and the DSFinV-K export that contains the POS system data.

You can access TAR files and the DSFinV-K export via the fiskaltrust portal (Germany). For more information, see the fiskaltrust documentation.

Fiscal regulations in Ireland​

For stores operating in Ireland, NewStore provides operational and sales reports via NewStore Omnichannel Manager for audit purposes. For more information, see Viewing fiscal reports .

Receipts for stores​

Based on fiscal regulations that apply to stores operating in Ireland, these additional features must be included in the receipts:

  • All receipts must have a sequential transaction number, VAT number, date/time of the transaction in Irish timezone, and transaction type. To modify the fiscal signature template for Ireland, see Customizing a template .
  • The organization number or company identifier number of the retailer must be displayed in the header of the receipt.
  • To ensure the data is not modified, a chain signature QR code containing all of the above information is added to the receipt.

Fiscal regulations in Italy​

Fiscal regulations in Italy require that a dedicated fiscal printer is used in the store to print fiscally compliant sales receipts, and these non-fiscal order and sales related documents:

  • Sales receipts for cross-border transactions
  • Indication of the document being non-fiscal in nature in email copies of sales receipts. For example, NON FISCALE.

Retailers must acquire the fiscal printer and have it set up and serviced by a government authorized sales or service provider periodically for fiscal compliance.

  • During the initial activation, the header and footer content and related fiscal information for your business will be configured by the authorized service provider.
  • Header and footer logos can also be configured by the authorized service provider.
  • Promotional messages that will be shown on the customer display can also be configured by the authorized service provider.

NewStore supports the following printer models as fiscal printers in Italy:

To add the fiscal printer, see (Optional) Setting up a fiscal printer .

note

Customizing the fiscal signature template is not required for Italy.

Lottery codes​

NewStore allows you to set a lottery code for each transaction via Associate App for retailers operating in Italy. See (Optional) Adding lottery codes .

Once set, the lottery code is delivered to the tax authority in Italy only when the transaction contains an electronic payment, and the lottery code is printed on the receipt.

note

The lottery code is only printed on the receipt if the code is delivered to the tax authority.

For returns with a reference sale available that had a lottery code on it, the return receipt contains the lottery code printed on it as well, and is transmitted to the tax authority.

Fiscal regulations in Norway​

Retailers can operate on the NewStore platform in Norway in compliance with the Norwegian tax authority, Skatteetaten.

Sales transactions​

For stores operating in Norway, NewStore digitally signs all sales transactions that are required by the Norwegian tax authority. NewStore includes this information in the e-journal for audit purposes. See Viewing fiscal reports .

Receipts for stores​

Based on fiscal regulations that apply to stores operating in Norway, these additional features must be included in the receipts:

  • All receipts must have the transaction receipt number transactionNumber for sales made in stores operating in Norway, type of payment, and cash register name/identifier cashRegisterId.

  • The word salgskvittering (sales receipt) or elektronisk salgskvittering (electronic receipt) must be displayed in the header of the receipt.

  • The organization number or company identifier number of the retailer must be displayed in the header of the receipt.

  • For items exchanged by the customer, separate sales and return receipts must be generated.

  • After the receipt is printed or emailed to the customer, any copies of the receipt generated later on should display the text COPY in the header of the receipt.

    Important
    • The parameter is_copy can be used in the template to determine whether the current receipt is a copy or not.
    • Printing copy receipts is only allowed for the first copy. Subsequent copies of the receipts can only be sent via email.

Fiscal regulations in Poland​

Fiscal regulations in Poland require that a dedicated fiscal printer is used in the store to print fiscally compliant sales receipts, and these non-fiscal order and sales related documents:

  • Return receipts
  • Sales receipts for cross-border transactions
  • Indication of the document being non-fiscal in nature in email copies of sales receipts. For example, NIEFISKALNY.

Retailers must acquire the fiscal printer and have it set up and serviced by a government authorized sales or service provider periodically for fiscal compliance.

note

Customizing the fiscal signature template is not required for Poland.

Configuring the fallback tax rate​

For Poland, ensure that the configured tax fallback rate is set to the highest possible VAT rate. The fiscal printer blocks items that have a higher VAT rate than the one they had when sold in the past.

For example, for Dress Shirt X, you have set the fallback tax fixed rate to 1%, while the original tax rate for the item is 23%. During a tax provider outage, the item will be sold at the fallback rate of 1%.

The fiscal printer will block all transactions that involve Dress Short X after the tax provider is available, as it will have a tax rate of 23%, but has already been sold with a tax rate of 1% in the past.

Fiscal regulations in Puerto Rico​

Retailers can operate NewStore in Puerto Rico in compliance with the local fiscal regulations via YCS, a middleware partner.

Retailers need to engage directly with YCS to register & activate their stores.

Receipts for stores​

Based on fiscal regulations that apply to stores operating in Puerto Rico, these additional features must be included in the receipts:

  • All receipts must have taxes breakdown, payment method, date/time of the transaction in Puerto Rico timezone, and transaction type. To modify the fiscal signature template for Puerto Rico, see Customizing a template .
  • Fiscal control number is printed on sales receipts with applicable IVU taxes.
  • Fiscal control number is not printed on returns, Copy receipts, sales receipts without IVU taxes or receipts with foreign taxes.
  • For items exchanged by the customer, separate sales and return receipts must be generated.

Fiscal regulations in Sweden​

For stores operating in Sweden, NewStore provides operational and sales reports via NewStore Omnichannel Manager for audit purposes. For more information, see Viewing fiscal reports .

Receipts for stores​

Based on fiscal regulations that apply to stores operating in Sweden, these additional features must be included in the receipts:

  • All receipts must have a fiscal signature, which displays the fiscal status, transaction receipt number, cash register name/identifier, and control unit serial number. To modify the fiscal signature template for Sweden, See Customizing a template .
  • The organization number or company identifier number of the retailer must be displayed in the header of the receipt.
  • For items exchanged by the customer, separate sales and return receipts must be generated.
  • After the receipt is printed or emailed to the customer, any copies of the receipt generated later display the text COPY in the header of the receipt.

Manufacturer's declaration​

Fiscal regulations in Sweden require the POS provider to include the manufacturer's declaration in the product documentation. The manufacturer's declaration for Sweden submitted to the Swedish tax agency by NewStore has been included here:

Hardware fiscalization requirements​

Countries where hardware fiscal regulations apply, such as in Italy or Poland, ensure that the fiscal reports are generated in the expected frequency. For more details, see Fiscal reports .

The Associate App will perform a readiness check before moving to the payments. If the fiscal printer is not ready to process the transaction (for example, if the fiscal printer is out of paper, the printing mechanism is blocked, or the fiscal printer is not reachable), an error message will be displayed to the store associate.

To set up a fiscal printer for the stores operating in Italy or Poland, see (Optional) Setting up a fiscal printer .

Receipts for stores​

  • Organization/company information of the retailer will be included in the receipt header. This information is configured by the authorized service provider when the printer is activated.
  • Transaction receipt number and the cash register identifier will be included in the receipt footer.
  • Emailed receipts are considered a non-fiscal document, and must include a non-fiscal indicator.
  • Cross-border sale or return, which has non-local taxes, will produce a non-fiscal document.
  • In Poland:
    • For items returned by the customer, a non-fiscal receipt is generated that must be signed by the customer, along with a copy for the customer to keep.
    • For items exchanged by the customer, a separate fiscally compliant sales receipt is generated for the purchased item bought, along with 2 non-fiscal receipts for the item returned by the customer as an exchange.
  • In Italy:
    • Return receipts will include a reference to the order that was returned.
    • For blind returns, the receipt reference will be indicated as POS with the current date.
    • For items exchanged by the customer, a separate sales receipt is generated for the purchased item(s), along with a return receipt for the item(s) returned by the customer.

Fiscal reports​

For countries such as Italy or Poland, where hardware fiscal regulations apply, fiscal reports must be generated via Associate App within the expected periods. If a fiscal report is not generated within the expected period, the first transaction of the next period will be blocked, and a warning message, which indicates a Z-report is required, will be shown to the store associate.

In Italy, a daily Z-report is also required for non-working periods.

To generate fiscal reports, see (Optional) Printing fiscal reports .

Fiscal audits​

Fiscal audits are not pre-announced and can be conducted by the tax authorities at any given time at the store.

During an audit, auditors may check legal documents related to fiscal regulations in the store. For countries where hardware fiscal regulations apply, the auditors may check the service log book of the fiscal printer.