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Fiscal regulations in Italy

Fiscal regulations in Italy require that a dedicated fiscal printer is used in the store to print fiscally compliant sales receipts, and non-fiscal sales receipts for cross-border transactions.

Supported hardware

NewStore supports the following printer models as fiscal printers in Italy:

Fiscal printer setup

For stores operating in Italy, a fiscal printer must be set up in the store.

Retailers must acquire the fiscal printer and have it set up and serviced by a government authorized sales or service provider periodically for fiscal compliance.

  • During the initial activation, the header and footer content and related fiscal information for your business will be configured by the authorized service provider.
  • Header and footer logos can also be configured by the authorized service provider.
  • Promotional messages that will be shown on the customer display can also be configured by the authorized service provider.

Fiscal printer management is performed via Associate App. To add a fiscal printer, see Setting up a fiscal printer .

Fiscal printer readiness checks

During order placement, the Associate App will perform a readiness check before moving to the payments. If the fiscal printer is not ready to process the transaction (for example, if the fiscal printer is out of paper, the printing mechanism is blocked, or the fiscal printer is not reachable), an error message will be displayed to the store associate.

Receipts for stores


Customizing the fiscal signature template is not required for Italy since the fiscal receipts are printed by the fiscal printer.

  • Organization/company information of the retailer will be included in the receipt header. This information is configured by the authorized service provider when the printer is activated.
  • Transaction receipt number and the cash register identifier will be included in the receipt footer.
  • Emailed receipts are considered a non-fiscal document, and must include a non-fiscal indicator. For example, NON FISCALE.
  • Cross-border sale or return, which has non-local taxes, will produce a non-fiscal document.
  • Return receipts will include a reference to the order that was returned.
  • For blind returns, the receipt reference will be indicated as POS with the current date.
  • For items exchanged by the customer, a separate sales receipt is generated for the purchased item(s), along with a return receipt for the item(s) returned by the customer.

NewStore platform provides fiscal transaction information that is required to be printed in fiscal receipts. It is responsibility of the retailer to ensure compliance of the receipt templates with the local fiscal regulations.

Fiscal reports

For stores operating in Italy, a daily Z-report must be created through the Epson fiscal printer(s) via Associate App for each working and non-working period.

If a daily Z-report is not created for a working or non-working period, the first transaction of the next period will be blocked, and a warning message, which indicates a Z-report is required, will be shown to the store associate.

When a daily Z-report is not created for a non-working period, the PERIODO INATTIVO ESEGUIRE CHIUSURA message will be shown on the display of the Epson fiscal printer.

To generate fiscal reports, see Printing fiscal reports .

Fiscal audits

Fiscal audits are not pre-announced and can be conducted by the tax authorities at any given time at the store.

During an audit, auditors may check:

  • Fiscal reports from the fiscal printer(s).
  • Service log book of the fiscal printer(s).

For more information about the fiscal reports in Italy, see Fiscal reports .

Lottery codes

With the instant lottery (Lotteria Istantanea) feature of the Epson fiscal printers, a QR code with the lottery code will be printed on the receipt if the transaction satisfies the receipt lottery requirements.