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Fiscal regulations in Poland

Fiscal regulations in Poland require that a dedicated fiscal printer is used in the store to print fiscally compliant sales receipts, and these non-fiscal order and sales related documents:

  • Return receipts
  • Sales receipts for cross-border transactions

Supported hardware

NewStore supports the following printer models as fiscal printers in Poland:

Fiscal printer setup

For stores operating in Poland, a fiscal printer must be set up in the store.

Retailers must acquire the fiscal printer and have it set up and serviced by a government authorized sales or service provider periodically for fiscal compliance.

  • During the initial activation, the header and footer content and related fiscal information for your business will be configured by the authorized service provider.
  • Header and footer logos can also be configured by the authorized service provider.
  • Promotional messages that will be shown on the customer display can also be configured by the authorized service provider.

Fiscal printer management is performed via Associate App. To add a fiscal printer, see Setting up a fiscal printer .

Configuring the fallback tax rate

Ensure that the configured tax fallback rate is set to the highest possible VAT rate. The fiscal printer blocks items that have a higher VAT rate than the one they had when sold in the past.

For example, for Dress Shirt X, you have set the fallback tax fixed rate to 1%, while the original tax rate for the item is 23%. During a tax provider outage, the item will be sold at the fallback rate of 1%.

The fiscal printer will block all transactions that involve Dress Short X after the tax provider is available, as it will have a tax rate of 23%, but has already been sold with a tax rate of 1% in the past.

Fiscal printer readiness checks

During order placement, the Associate App will perform a readiness check before moving to the payments. If the fiscal printer is not ready to process the transaction (for example, if the fiscal printer is out of paper, the printing mechanism is blocked, or the fiscal printer is not reachable), an error message will be displayed to the store associate.

Receipts for stores


Customizing the fiscal signature template is not required for Poland since the fiscal receipts are printed by the fiscal printer.

  • Organization/company information of the retailer will be included in the receipt header. This information is configured by the authorized service provider when the printer is activated.
  • Transaction receipt number and the cash register identifier will be included in the receipt footer.
  • Emailed receipts are considered a non-fiscal document, and must include a non-fiscal indicator. For example, NIEFISKALNY.
  • Cross-border sale or return, which has non-local taxes, will produce a non-fiscal document.
  • For items returned by the customer, a non-fiscal receipt is generated that must be signed by the customer, along with a copy for the customer to keep.
  • For items exchanged by the customer, a separate fiscally compliant sales receipt is generated for the purchased item bought, along with 2 non-fiscal receipts for the item returned by the customer as an exchange.

NewStore platform provides fiscal transaction information that is required to be printed in fiscal receipts. It is responsibility of the retailer to ensure compliance of the receipt templates with the local fiscal regulations.

Fiscal reports

For stores operating in Poland, daily/monthly Z-report must be created through the Posnet fiscal printer(s) via Associate App within the expected periods. If a fiscal report is not created within the expected period, the first transaction of the next period will be blocked, and a warning message, which indicates a Z-report is required, will be shown to the store associate.

To generate fiscal reports, see Printing fiscal reports .

Fiscal audits

Fiscal audits are not pre-announced and can be conducted by the tax authorities at any given time at the store.

During an audit, auditors may check:

  • Fiscal reports from the fiscal printer(s).
  • Service log book of the fiscal printer(s).

For more information about the fiscal reports in Poland, see Fiscal reports .