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Release notes (2018)

December 2018​

Documentation​

  • The APIs section contains links to the API reference documentation.
  • The APIs section now contains what used to be the Integrations section.
  • The Integrations section has been deleted.

See APIs and webhooks .

NewStore Omnichannel Cloud ++++++

Order import

  • As a retailer, you can now import big e-Commerce orders into NewStore. The configured soft limit for the order item quantity determines which orders are considered big in your business and are put On Hold. These orders can be reviewed and managed from NewStore Omnichannel Manager.

    See Importing orders with many items .

NewStore Omnichannel Manager +++++

Order monitoring

  • Users can review On Hold orders that contain many items and confirm if the orders can be accepted or canceled. An accepted order is routed to a location fulfillment location. The customer is notified when a big order is canceled.

    see Reviewing big orders .

Users, roles and permissions

NewStore Associate App​

Item return

  • Retailers can now refund orders on any valid credit card by swiping it during the refund process.

    See Returning items .

User experience enhancements

The Checkout button has been renamed Pay. The size of the button has also been increased to improve user experience.

API​

The following API methods have been declared deprecated since 05/2017 and will sunset in January 2019:

  • /v0/dwre/shipping_options
  • /v0/dwre/availabilities

See APIs and webhooks .

November 2018​

NewStore Omnichannel Manager +++++

Order export

  • The performance of order exports has been improved for Google Chrome and Opera browsers. This improvement is not currently available for Apple Safari because of Bug 167341 in Safari.

Order monitoring

  • User interaction experience has been improved for the process of correcting an invalid shipping address entered when booking a delivery for an order. Users can now see a consistent flow for all orders that are put on hold and are awaiting resolution.

NewStore Omnichannel Cloud +++++

Event stream

API, Import jobs

  • To ensure safe operations on NewStore Omnichannel Cloud overall, we introduced a new status called waiting, for import jobs. It makes transparent that an import job has been queued for later processing. If an import job stays in waiting status for too long, contact the support team.

    See Job statuses .

API, Fulfillment provider integration

October 2018​

NewStore Omnichannel Manager +++++

Appeasement Refunds

NewStore Omnichannel Cloud +++++

Orders

  • Retailers can now import e-Commerce orders into NewStore even when there is not enough stock for the ordered items. Orders with insufficient inventory are placed on hold and can then be resolved manually from NewStore Omnichannel Manager.

NewStore Associate App​

Checkout

  • When store associates type the customer email address during checkout, they are prompted with a list of most used email domains in your business, which can be used to complete the email address without errors.

September 2018​

NewStore Omnichannel Cloud +++++

Loss prevention

  • Retailers can now integrate with third party providers to implement a loss prevention solution, using the new Checkout Items webhook. The webhook publishes the ID of a sold item, in real-time immediately after purchase, which third party systems can use to deactivate tags for the sold item.

Tax calculation

  • Sales associates can now complete a checkout using a fixed tax rate, even when the third-party tax calculation service faces a downtime. Transactions with the fixed tax rate can be reported via an order export in NewStore Omnichannel Manager. See Using an offline default tax rate .

NewStore Associate App​

Returns & exchanges

  • Store associates can now email the customer an exchange receipt for an exchange transaction and a refund note for an in-store return, in addition to printing the document. See Checking out a shopping cart , return, exchanges.

Password reset

  • Users can reset their own password. They receive an email with a link to reset the password.

NewStore Fulfillment App +++++++++++++

Password reset

  • Users can reset their own password. They receive an email with a link to reset the password.

NewStore Omnichannel Manager +++++

Order currencies

  • Dollar ($) currency display, across all sections of NewStore Omnichannel Manager, has been improved to enable you to distinguish between $USD and other dollar currencies like $CAD, $HKD, and $AUD.

Performance improvements

  • As the first step to improving the speed and performance of NewStore Omnichannel Manager, the Catalog section has been updated.

Orders

  • The new Demand Location column on the Sales > Orders page shows users the store where the order was placed. See hq-managing-orders.

Password reset

  • Users can reset their own password, from the login page and receive an email with a link to reset the password.

August 2018​

NewStore Omnichannel Cloud +++++

Order import

  • For orders imported from e-Commerce systems, integrators can suppress order notifications sent from NewStore, by specifying a list of active notification names during order import, for which notifications will not be sent from NewStore. This prevents duplicate notifications being sent to customers from both the e-Commerce system and NewStore. See Create Order in the API documentation.

Inventory

  • You can now keep track of the range of fulfillment requests that are received, using logical timestamps, to ensure that inventory in your business is synced and allocations are removed accurately in NewStore. See Managing inventory sync .

NewStore Omnichannel Manager +++++

Order monitoring

  • Users can see all orders that are stuck during fulfillment because of insufficient inventory reasons or orders that need a correction in the shipping address, on the Sales > Orders > On Hold Orders page, and take quick action on the order. See Monitoring orders .

Export

  • Exported orders now include the time, timezone, product subtotal, the associate who placed the order, the return reasons, and external identifiers (such as SKU and EAN13) with the ability to configure additional external identifiers. see Exporting order data .

Orders

  • On the Sales > Orders page, users can now see the associate who placed the order, displayed in the new Associate column. See hq-managing-orders.

July 2018​

NewStore Omnichannel Cloud +++++

Payment service providers

Retailers can now process payments and associated refunds using Adyen as a payment service provider.

June 2018​

NewStore Associate App​

Returns & exchanges

Store associates can now accept returns and exchanges from customers in-store. Payment refunds can be triggered from NewStore Associate App, and the refund note can be printed. For exchanges, store associates can print the exchange receipt using NewStore Associate App.

See Checking out a shopping cart , return, exchanges.

Cash transactions

For cash transactions, store associates can now see the tendered amount and the exact amount of change that is owed to the customer.

See Checking out a shopping cart .

Extensibility enhancements

NewStore Associate App now provides three types of extension points. Implementors can now create extensions to NewStore Associate App without compromising future upgrades of the application.

iPad support

Store-associates can now run NewStore Associate App in portrait mode on the iPad.

NewStore Omnichannel Cloud +++++

Documents and labels

NewStore Omnichannel Cloud can be configured to determine the documents that an associate can print via NewStore Fulfillment App. Additionally, the printer type and number of copies to be printed can also be configured.

see Printed documents and labels .

Technical configuration
The following section involves working with technical configurations and APIs. Contact your IT support team for more information.

see Configuring documents for print in a store or warehouse .

NewStore Omnichannel Manager +++++

Returns & exchanges

NewStore Omnichannel Manager users can now see the link between an original order and a resulting exchange order.

Shipping addresses

NewStore Omnichannel Manager users receive an email notification when an order that is being fulfilled in-store, contains an error in the shipping address. Users can fix the address in NewStore Omnichannel Manager and ensure that fulfillment is resumed.

User experience enhancements

Users can now see the shipment status for an order displayed consistently as shipped in all the status fields, on the Order details page.

May 2018​

NewStore Omnichannel Cloud +++++++++++++

Order routing

NewStore Omnichannel Cloud will prevent an item from being routed to a fulfillment location where a mispick for the same item occurred. This routing behavior persists until a new inventory update happens.

Order import

  • NewStore Omnichannel Cloud is now able to import and process in-store purchases from external POS systems and import completed historical orders from external systems (in-store, endless aisle, and e-Commerce).
  • All imported orders are visible in NewStore Omnichannel Manager and returnable via NewStore Omnichannel Cloud.

See Importing orders .

NewStore Associate App​

Shipping discount

Store associates can now apply shipping discounts to endless-aisle orders.

A shipping discount is redeemed via a coupon during in-store checkout, for orders shipped to the customer:

  • The discount is applied to the price of the chosen, eligible shipping option. It does not prorate over items.
  • The cost of shipping can be reduced by a fixed amount or a percentage.
  • A discount of 100% reduces the cost of shipping to zero.
  • The shipping discount is reflected on the sales receipt.

Tax exemptions

Store associates can now apply tax exemptions to eligible customers during the checkout process. When applied, the order is placed with zero tax.

NewStore Omnichannel Manager +++++

Orders

  • Users can search by SKU from the Sales page to get a list of orders containing the searched product.

  • Users can see a new On Hold status for orders that are stuck and cannot be fulfilled.

    To resolve On Hold orders, contact the support team. see Monitoring statuses for more information.

  • Users can choose the columns that are displayed on the Sales page. This selection is saved in the local browser cache.

  • The new Carrier column on the Sales page provides users more visibility into the shipping option used for the order.

User experience enhancements

  • Improved the user experience and display for iPad users.

April 2018​

Endless aisle orders

  • Store associates can place orders for items that are available in other locations, enabling the business to extend inventory and increase sales.

    see Adding an endless aisle item .

Coupons

NewStore Omnichannel Manager +++++

Products

  • The Product details page now displays the shipping weight and shipping dimensions, if they are available for the product. See hq-managing-catalog.

Orders

  • Users can now see a new status Accepted for accepted orders and items, when a fulfillment request has been accepted by an external order management system (OMS), distribution center, (DC) or third-party logistics provider (3PL). See Order status .

  • The Order details page now displays extended order attributes. See hq-managing-orders.

    Technical configuration
    The following section involves working with technical configurations and APIs. Contact your IT support team for more information.

    see Configuring the order detail page .

  • Order exports can now be configured to include extended order and order item attributes. For help with this configuration, contact the support team.

    see Configuring order export .

Inventory

  • The Stock Levels page now includes inventory from DCs. See monitoring-stock-levels.

User experience enhancements

  • Improved the display of endless aisle orders.

date

March 2018​

NewStore Omnichannel Cloud +++++

Order routing

Order routing can now be configured based on zip codes to determine the best fulfillment location. The best location is the closest to the customer's shipping address, to minimize the delivery cost and delivery time.

See About order routing and Shipping .

Endless aisle orders

  • NewStore Omnichannel Cloud is now able to import and process endless aisle orders from external POS systems.

    See Importing orders .

date

NewStore Associate App +++++++++

Gift cards

February 2018​

NewStore Associate App +++++++++

Documents

date

January 2018​

NewStore Omnichannel Cloud +++++

Shipping options

Retailers can now offer customized shipping options based on the weight and dimensions of the products in the shopping cart.

See Customizable provider rates .

NewStore Associate App +++++++++

Discounts

Store-associates can now add order and item level discounts in the shopping bag.

During checkout, discounts applied to items are indicated against each item, enabling associates to identify a discounted item in the bag. The total number of discounted items in the bag is also displayed to help associates manage discounts and process checkouts effectively.

  • The discount can be added as percentage value.
  • The discount can be added as a fixed amount.
  • The discount can be stated with a reason (optional).

See Checking out a shopping cart .

Search and browse products by category

Store-associates can now browse the product catalog to find products that are not present in the store.

NewStore Omnichannel Manager +++++

User accounts and roles

  • Retailers can now create user accounts and manage the access permissions of users by assigning roles.

    see Creating a user account .

Orders

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