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Platform updates

Contains information about changes and updates to the NewStore platform, including NewStore Omnichannel Cloud.

October 2024​

Cash rounding now applied to cash refunds

Release date: Oct 07, 2024

Cash refunds in regions where cash rounding is enabled will now follow the same rounding logic that has been implemented for the sales flow.

This feature is available across all Associate App versions.

September 2024​

Templates renderer now uses a default CSS as a fallback mechanism

Release date: Sep 24, 2024

The template renderer will now fall back to the default stylesheet and font if the customer-provided one cannot be fetched from an external resource. For more information, see Customizing a template .

August 2024​

Expanded image support for clienteling

Clienteling chat conversations now support PNG images in addition to JPEG, offering associates greater flexibility in sharing product visuals, enhancing conversations, and boosting engagement.

This feature is available across all Associate App versions.

July 2024​

Tax exemptions available in Italy

Release date: July 31, 2024

Italian laws require that tax exemption codes for each exempt item be declared at checkout and printed on the receipt by fiscal printers. Retailers in Italy can now apply tax exemptions, offering tax relief to specific groups, such as diplomats or in special economic zones, thus enhancing customer satisfaction and ensuring tax compliance.

Retailers can configure the tax exemption categories and codes to comply with these regulations and update them when they are revised by the tax authorities. For more information see Tax exemptions in Italy .

Revamped customer profile screens

Feature release reminder

This is a reminder to enable the new customer profile screens in Associate App. We revamped and enhanced the customer profile screens in Associate App earlier, part of a redesign process to make it easier for associates to find, create, and assign customers to a profile.

Enhancements include:

  • Direct Access: Access customer profiles from the cart, or when creating a customer that already exists.

  • Streamlined Creation: Auto-populate fields when creating new profiles from the Search screen.

  • Simplified Address Management: Create, update, or delete customer addresses quickly.

  • Enhanced Scanning Capability: The app scanner can identify customer information from scanned codes.

  • Quick Assignment: Assign customers to a cart directly from the search results.

  • Phone Number Validation: Ensure accurate phone number formats (E.164).

  • Flexible Naming Formats: Support both first and last name fields, as well as a single full name field.

  • Customization Opportunities: Customize customer profiles to fit your specific needs, such as

    • Field Creation: Create fields like customer notes, birthday dates, and loyalty ID for clienteling.
    • Webviews Integration: Leverage webviews for greater flexibility and individual needs, such as displaying additional customer details or integrating with your eCommerce platform or CRM systems.
Important

All future enhancements and new features will be developed exclusively for the new screens. To enable the new customer profile screens, see Enabling new customer profile screens .

Enhanced features in Customer API v2

Enhanced support for customer name fields

If needed, retailers can keep using the first_name and last_name fields instead of switching to the full_name field when migrating to Customer API v2.

See the migration guide for more details.

Enhanced phone number validation

Feature release reminder

Customer API v2 now includes an enhanced phone number validation feature. This validation ensures the accuracy, reach, and quality of customer data by conforming to the E.164 standard, which requires a + sign followed by the country code and the national number.

See Phone numbers .

This will also affect imported orders where phone numbers for new customers are automatically converted to the E.164 format with 99.93% accuracy. The remaining invalid entries are saved in an extended attribute of the customer profile. See Customer profile .

Enhanced Offline Mode support in fiscal countries

Release date: July 10, 2024

NewStore now supports fiscalizing offline orders in select fiscal countries. Retailers operating in fiscal countries can now configure their fiscalization signing strategy for offline orders in supported fiscal countries. The fiscalization strategies can now be configured via the Omnichannel Manager, for more information check the Manage Offline Mode Settings In Fiscal Countries section in the Omnichannel Manager updates.

Minnesota retail delivery fee

Release date: July 1, 2024

NewStore now provides support for the retail delivery fee imposed on eligible deliveries that are shipped to an address in Minnesota, USA. This fee is automatically provided by the tax provider and displayed on the receipt for the order.

March 2024​

Exporting product and pricebook data

Retailers can now export product and pricebook data into CSV files that are available offline for reconciliation or validation. See Exporting product data and Exporting pricebook data .

February 2024​

Multiple identity providers for external identity information

Retailers can now configure multiple external identity providers via the external_integration > post_login_callback_urls property in the Associate App configuration api to call specific URLs and retrieve external identity information in a response payload.

For more information, see Example payload and response .

Taxes breakdown improvement

Associates can view the breakdown of taxes for orders and items in the order in Associate App without having the new tax exemption functionality enabled . For more information, see Displaying tax breakdown for an order .

Receipts improvement

The QR code in receipts now include a Powered by NewStore text to help identify orders generated by the NewStore platform, and socialize the brand with retailers and associates better.

January 2024​

Custom address completion in Associate App

Retailers can now use a new customization feature in Associate App to use their preferred location or address provider (such as Google Maps or AWS Location Service) for address completion in the app. This is exclusive of the default Apple Mapkit location provider services that the app uses by default to complete addresses.

For more information, see Configuring custom address completion .

Tax breakdown in Associate App

When the new tax exemption functionality is enabled for your business, associates can view the breakdown of taxes for orders and items in the order in Associate App. See Displaying tax breakdown for an order .

Fiscal support in India

Retailers can now operate in India, compliant with the fiscal requirements in the country. This includes:

  • Generating consecutive receipt numbers to be printed on sales, return, and exchange receipts
  • Splitting exchanges into separate sale and return fiscal transactions to create two distinct receipts in exchange templates.

September 2023​

Third-party promotion engine

Retailers can now use a third-party promotion engine to set up and manage discounts and promotions in their business. The discounts and promotions you set up in the third-party promotion engine are applied to the order or cart in Associate App automatically.

Important

You cannot use the native promotion engine at NewStore if you decide to use a third-party promotion engine to manage your discounts and promotions.

For more information, see Integrating a third-party promotion engine .

Single Sign-On self-service

NewStore has now enabled retailers to set up Single Sign-On (SSO) for access and management of NewStore apps and authentication through your preferred identity provider via self-service.

note

NewStore currently supports these identity providers: Google, Okta or Microsoft.

After configuration, your users can log into the NewStore apps using their existing accounts from one of the above service providers. This change does not affect the current login experience for your users.

For more information on configuring and managing SSO, see this guide .

API Client Self-Service

API Client self-service is a new process of accessing NewStore APIs. It uses industry best practices and makes connecting to our API methods easier and safer. To get started, follow the process documentation here.

Sales metrics in Associate App

note

  • This is an Early Access version of the Sales Dashboard feature so expect some enhancements in the upcoming releases.

  • Retailers can only enable the Sales Dashboard globally across all the stores in their business, and not for individual stores.

Associates in the store can now view detailed metrics on sales and business performance in the Sales Dashboard within Associate App. The dashboard automatically displays data for the current day based on the store's local timezone. The dashboard also allows associates and store managers to view the sales performance of their store.

Currently, the dashboard has been enabled for all retailers in their Staging environment for testing and training purposes. To view the sales dashboard, in Associate App, tap Selling > More > Sales Dashboard.

The sales dashboard is configured and ready to be activated on your production environment as a customization component. You can choose when to enable it for your business, see Using NewStore Associate App for sales metrics .

August 2023​

Tax exemption improvements

Retailers can now configure custom tax exemption class mappings, which allows them to exempt certain taxes by creating custom tax rules with tax providers (Avalara AvaTax or Vertex). For more information on enabling the new tax exemption functionality and setting up tax exemption class mapping for a tax provider, see the new tax exemption configuration guide .

Retailers can also retrieve the tax exemption information by using the Taxes Integration API. For more information on retrieving the tax exemption information, see the tax information retrieval guide .

New fulfillment routing configuration

You can now use 2 new APIs, the Routing ruleset API and Service levels API to set up your fulfillment configuration. This new version of fulfillment configuration gives you more flexibility around updating or tweaking your fulfillment strategy, with efficient usage of location groups and zip code regions.

note

You will still need to use the legacy fulfillment configuration API to set up provider rates and their priority.

For more information, see the tutorial .

Support for Tap to Pay on iPhone in the UK

NewStore now supports using Tap to Pay on iPhone as a payment method in the UK. Customers can now use this payment method to pay for orders during the checkout process in Associate App in stores in the UK.

For more information, see Setting up Tap to Pay on iPhone .

June 2023​

Puerto Rico fiscal support

As part of improved internationalization support, retailers can now operate on the NewStore platform in Puerto Rico, in compliance with the fiscal regulations from the tax agency in Puerto Rico.

May 2023​

NewStore supports custom tax calculations

NewStore partners with leading tax providers that specialize in tax compliance, so the retailers can efficiently manage their taxes. However, if the retail business opts not to use Avalara and Vertex, our custom tax provider enables the retailer to calculate taxes and transmit the information back to NewStore during the checkout process.

NewStore supports AvaTax API v2 connector

NewStore is now integrated with the latest Avalara AvaTax API v2 connector.

All retailers using Avalara have been migrated on AvaTax API v2 connector automatically. For retailers with custom implementations of AvaTax API v1 interface, the tax strategy configuration has been updated from avalara to custom. No further action is needed as your implementations will be fully operational.

For more information, see Configuring settings for Avalara integration and also the Tax calculation API.

March 2023​

Automatic promotions are now excluded from manager approval

Like coupons, associates now do not need an explicit approval in Associate App for automatic promotions to be applied.

For more information, see Managing order approvals .

January 2023​

Gift card cashout and balance checks

Retailers can now enable associates to check the available balance on a gift card and offer a cashout amount to customers against the gift card balance via Associate App. See Cashing out a gift card .

These gift card cashout transactions are also displayed in Omnichannel Manager in payment transaction reports. See Monitoring cash transactions .

Capacity-based routing

Retailers can now specify capacity-based routing limits for orders to be fulfilled by stores, allowing stores to not be overwhelmed with orders and missing delivery expectations. For example, you can decide to route orders for fulfillment to stores only during the open hours of business, such as from 8 am till 6 pm.

This feature allows retailers to control how much time associates spend fulfilling orders in the store, and monitor fulfillment operations across stores in their business. For more information, see

Managing capacity-based routing for stores .

Warehouse returns

Retailers can now override the static return fee when using the warehouse returns API. This allows changing the return value for things like large item returns that require special handling, or items returned in used condition.

Deprecation notices​

Contains information about product deprecation notices from NewStore.

Sept 2023​

Deprecation of NewStore Fulfillment App

NewStore Fulfillment App is now end of life and we don't provide any further support on the app. All retailers using this app have been migrated successfully to NewStore Associate App.

For more information on managing inventory operations, see Using NewStore Associate App to manage inventory .

May 2023​

Deprecation of the PUT tenant tax configurations v1 API

The tenant tax configuration replacement function through the PUT API has been deprecated and is not supported anymore by NewStore. Similar function can be performed through the PATCH Partially update tenant configuration method.

April 2023​

End of Life Notice for NewStore Customer Profile v0 API

Customer Profile API "v0" will reach the End of Live (EOL) by 1 December 2023. Ensure that you update your integrations to use the newer version of the API before that date.

After the EOL date, the "v0" API will no longer be available and requests made to it will fail. We recommend using the latest stable version of the API to ensure the best performance and compatibility with our platform.

You can find the latest stable version (v1) of the API in the API documentation.

For more information about the changes and improvements introduced in the newer API version(s), refer to the API documentation and the migration guide .

If you have any questions or concerns, contact the support team or your point of contact at NewStore.

March 2023​

End of Life Notice for NewStore Checkout with Web Drop-in

The web drop-in version of NewStore Checkout will be deprecated at the end of Q1, 31 March 2023. NO new functionalities will be added to the NewStore Checkout version that uses the web drop-in configuration. Critical bug fixes will be addressed depending on each case.

Existing customers who are currently using the existing web drop-in configuration can do so until 30 September 2023, after which it is EOL for existing configurations, and NewStore will offer no further support.

We recommend switching to the updated NewStore Checkout version using Adyen Pay by Link immediately. Follow the instructions in this guide to migrate to the new version of NewStore Checkout.

November 2022​

End of Support for Staging Cluster 2022.12.31 (EOSL)​

Release date: November, 2022

What’s happening on December 31 2022

Benefits of using the new cluster

  • Staging environment reflects the exact ecosystem we run in production
  • More reliability, as we are adding more automation to our monitoring and alerting systems
  • Much faster and more stable UAT
  • Identical SLA on Staging and Production

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